Frequently Asked Questions

 Return Policy: Game Cancellations: In the case of games being cancelled due to rain-outs, air quality or any other reason, fans will be able to bring their ticket(s) to a future regular season home game in the same season. If a game is cancelled after the end of the 5th inning the game is considered complete and there will be no refunds or credited tickets to future games.
For updates on the status of Prospects games please check our social media channels (Facebook, Instagram and X).
Unused Tickets: If there are any games you’ve purchased tickets for but can’t attend for whatever reason, please contact 780-940-4854 before that game to discuss trading those tickets in for a future Prospects game during the same regular season.